Is Carousell Protection safe? ... Carousell Protection is designed to protect both buyers and sellers with their payments and transactions. As a buyer using Carousell Protection, your payments will be held in trust and only released to the seller once you have confirmed that you have received the item in good condition.

What happens if I get scammed on Carousell?

If there is sufficient evidence that the seller has cheated you, Carousell will suspend the seller's account. ... Also, if you had used Carousell Protection (Carousell's in-app payment feature) to pay for your item, Carousell will hold your payment in escrow while the dispute is being resolved.

Is Carousell protection free for buyer?

Receive Online Payments Instantly

As soon as both buyer and seller are satisfied with the transaction, Carousell releases the payment. Carousell Protection is 100% FREE for sellers, with no extra charges on your successful Carousell Protection transactions.

Who pays Carousell protection?

Carousell Protection is free for sellers.

Is Carousell protection Caroupay?

Carousell Protection is our secure in-app payment feature that allows instant payment for items bought on Carousell, through credit/debit card or DBS PayLah!. ...

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38 related questions found

How do I protect my carousell?

Simply raise a dispute and offer a simple resolution to your seller; either get your payments refunded or offer an exchange of items if eligible.

Is carousell protection compulsory?

Carousell Protection is absolutely free for sellers.

Is Carousell trustable?

Is Carousell Protection safe? ... Carousell Protection is designed to protect both buyers and sellers with their payments and transactions. As a buyer using Carousell Protection, your payments will be held in trust and only released to the seller once you have confirmed that you have received the item in good condition.

What is delivery with Carousell protection?

With Carousell Protection, sellers are able to offer a variety of delivery methods for buyers to choose to receive their purchases quickly and securely. At the moment, shipping is restricted to addresses in Singapore only.

How do I withdraw money from Caroupay?

You will be able to view the transactions shortly after your buyer confirms the receival of the package or 7 days after delivery dispatch. To withdraw your funds, proceed to “Cash Out” to your preferred cash out method. Please allow 2-3 days for the funds to be transferred into your bank account.

How do people pay you on Carousell?

How do I make payment to the seller?

1. Cash on delivery/Meet-up.
2. Bank transfer.

Does Carousell accept Paypal?

WE ARE NOW ACCEPTING CREDIT CARD PAYMENTS VIA PAYPAL!, Luxury, Bags & Wallets on Carousell.

How does Carousell make money?

Carousell makes money from brands and sellers advertising on its platform as well as listing fees. Carousell operates on a marketplace business model in which it connects sellers with buyers. As the intermediary, it then takes care of the product recommendation as well as payment facilitation.

Is Carousell legal?

Responsible for all legal and compliance aspects of Carousell's operations across all countries, including Malaysia, Hong Kong, Taiwan, Indonesia, Philippines, Singapore, Australia and Vietnam.

Can I sell fake items on Carousell?

The sale of fake products, replicas or counterfeits and the creation of any content that violates any intellectual property rights is illegal and prohibited on Carousell's mobile application and website (collectively, the “Platform”). ... It is each seller's responsibility to list and sell only authentic products.

Can you fake reviews on Carousell?

Reviews should be tied to a transaction

A complete transaction or agreement to deal between both parties must be made before leaving a review. You are not allowed to accept fake offers in exchange for a review, or attempt to manipulate your profile rating.

Does carousell deliver?

Carousell is not involved in payments or delivery. You can arrange for payment and delivery with the seller via chat, as mentioned earlier on. Here are some suggested methods for payment and delivery: Bank transfer and mailing/courier.

How does delivery work in carousell?

Fill in the receiver's details. Select parcel size according to the size list. Select Delivery Type (same day, next day, 1-hour rush, 3 hours express, 2-way round trip, or specific time slot) Select Delivery Time.

How does carousell shipping work?

Visit for local postage rates. You may also bring your parcel to a post office or SAM machine to weigh and purchase the stamps from there. ... 4️⃣ Mail out your item For normal postage and SmartPac, simply drop them at your nearest post office or posting box.

Does carousell charge a fee?

Carousell doesn't charge any fee on either seller or buyers regarding all the transactions. The service is completely free. However, how do Carousell make money? At first, Carousell is backed by international Venture Capitalist like Rakuten Ventures, 500 Startups and Golden Gate Ventures.

What are prohibited items on carousell?

✘ Items and services that infringe any third party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights including, but not limited to, unauthorised sale of eBooks, films, video games, etc.

How do I remove my credit card from carousell?

Swipe left on the payment method to 'Delete' (or 'Disable' for DBS PayLah!) and tap on 'Add credit/debit card' to add another payment method.

How do I cancel carousell protection?

Steps to cancel a Carousell Protection deal:

1. Tap on "View details"
2. Scroll down to the bottom and tap on "Cancel order" button.
3. Select a reason for cancelling the deal and tap on "Cancel order"

What is carousell pro?

A new web page has recently gone live for Carousell Pro – a “new platform for professional sellers” to “create, manage, and analyze” their marketing efforts. ... Pro users will be able to add more than four photos to their listings on Carousell's marketplace, and share their listings on social media platforms.